Technology Needs & Supports (Chromebooks / Internet / Student Accounts)

Tue, 08/18/2020 - 11:31pm

Need Emergency Help? Please call the school or use our Technology Issue form:

Account Self-Service for Students: Students have the ability to retrieve their usernames and reset passwords, independent of teachers and staff. 

Directions on using self-service can be found online.

Please ensure that students are logged into their account and not using outside emailsStudents will only be permitted into a Google Meet virtual check-in session with a HCPSS email account.

Canvas Tips and Help for Parents and Students: Want to know how to navigate are some Canvas Tips and Help for Parents and Students

Will students be provided with devices for the 2020-2021 school year? 

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As previously announced, through grants and additional funds, HCPSS is able to purchase a sufficient amount of devices necessary to eventually achieve a 1:1 student-to-device ratio for all students in grades pre-K through 12. Due to vendor delays, order fulfillment will not arrive as expected and HCPSS is adjusting its device distribution plan.

HCPSS will provide a Chromebook to every student in middle school soon. While devices are being procured, parents/guardians of middle school students currently in need of a device may request one. Requests will be prioritized based on students’ access to personal devices meeting the minimum requirements. Please click here for more information from HCPSS. 

In addition to Chromebooks, any family without access to the internet should notify the school system using the directions below. HCPSS is working with the Bright Minds Foundation and Comcast to support families who may be eligible to participate in the Comcast Internet Essentials program. Additionally, HCPSS will prioritize distribution of a limited number of hot spots to families who cannot obtain access to the internet.

To identify your need for a Chromebook or internet:

  1. Parents/guardians should log in to HCPSS Connect.
  2. From the left menu, last choice, select “More Options” then choose “Student Technology” from the center of the screen.
  3. On the HCPSS Student Technology screen, use the drop down arrows to indicate the Technology Requested for each student. Changes are saved immediately.
  4. If a device has already been issued, it will appear in the inventory list. If a student already has a device issued, a new request will not be processed.
  5. Families will receive a confirmation email with necessary information, including pickup location, date and time.

Need to Return Devices? Please click here.